Customer Service

Kjell A. Nordstrom

Kjell A. Nordstrom

Europe’s number 1 Management Thinker

Sir Stelios Haji-Ioannou

Sir Stelios Haji-Ioannou

Chairman & Founder, EasyGroup - dubbed the “Serial Entrepreneur”

Kevin Roberts

Kevin Roberts

Mr Roberts, who as CEO Worldwide of Saatchi & Saatchi heads a company with agencies in 90 countries and annual billings of $7 billion. - stimulating and mind-opening

Larry Hochman

Larry Hochman

Former Director of British Airways & Leading Authority on Change Management and Customer Relationship - gives impulses and directions

René Carayol

René Carayol

René’s focus is on inspirational leadership and culture, bound together with a compelling philosophy founded on his own board level experience

Amin Rajan

Amin Rajan

CEO of CREATE–Research, a pan-European network

Jim Harris

Jim Harris

Jim was elected leader of the Green Party of Canada in 2003 until the end of 2006 but he is also one of North America’s foremost management consultants, authors and thinkers on change and leadership

Sir Stuart Hampson

Sir Stuart Hampson

Chairman of the John Lewis Partnership for 14 years

Mark Ritson

Mark Ritson

Associate Professor of Marketing and an Expert on Branding Voted Best Teacher at LBS (04), MBS (07, 08) & MIT Sloan (09)

Carlos Munoz

Carlos Munoz

Carlos Muñoz is one of Spain’s top entrepreneurs and the founder of Vueling

Lena Björck

Lena Björck

"Determination is the key to success" - Founder of Inn or Out in 1995

Allyson Stewart-Allen

Allyson Stewart-Allen

Marketing guru, media personality, Sky News Muse of Marketing

Frank Nuovo

Frank Nuovo

Former Chief of Design for Nokia Corporation, 1995 – 2006 Vertu’s Principal Designer

Bob Pritchard

Bob Pritchard

International Marketer of the Year “Mr. Marketing” - standing ovation guaranteed

Luis Maria Huete

Luis Maria Huete

Leading authority on management issues and is a specialist in the creation and development of profit enhancing business strategies

Robin Sieger

Robin Sieger

Robin is one of Europe’s top motivational speakers

Sergio Zyman

Sergio Zyman

Leading Authority on Global Marketing, Branding and Strategy

Simon Woodroffe

Simon Woodroffe

Founder and Creative Driving Force Behind YO! Sushi

Shaun Smith

Shaun Smith

How to create a compelling customer experience

Paco Underhill

Paco Underhill

Best Selling author, and CEO of Envirosell, Paco has spent more than twenty five years studying consumer behavior

Clyde Fessler

Clyde Fessler

An expert in branding and product positioning, Clyde Fessler breathed new life into Harley-Davidson, making it a household name

Merlin Stone

Merlin Stone

Merlin is one of the UK’s top consultants, lecturers and trainers in changing organisational capability to meet the needs of customers and stakeholders

David Bryon

David Bryon

Former Managing Director of bmibaby

Herb Kelleher

Herb Kelleher

Co-Founder and Chairman of Southwest Airlines

Howard Schultz

Howard Schultz

Chairman, Chief Global Strategist of Starbucks


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